Privacy Policy

Effective Date: September 25th 2024

Introduction

At Wellness World Utrecht B.V. (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR/AVG). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and make purchases from our website [Insert Website URL].

1. Data Controller

The data controller responsible for your personal data is:
Company Name: Wellness World Utrecht B.V.
Address: Nachtegaalstraat 27 Utrecht 3581AB
Contact Email: info@mushroomandmore.nl
Phone Number: +31 6 20287167

2. Personal Data We Collect

We collect and process the following types of personal data:

  • Identity Data: Full name, username, customer ID, etc.
  • Contact Data: Billing and delivery address, email address, and phone numbers.
  • Financial Data: Payment card details or payment information.
  • Transaction Data: Details about products purchased, order history.
  • Technical Data: IP address, browser type, operating system, and login data.
  • Usage Data: Information about how you use our website.
  • Marketing and Communication Data: Preferences for receiving marketing from us.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Processing Orders: To process and deliver your orders, manage payments, and communicate with you.
  • Account Management: To create and manage your account on our website.
  • Customer Support: To respond to queries, requests, and complaints.
  • Marketing: With your consent, to send you promotional offers and newsletters.
  • Legal Compliance: To comply with legal obligations (such as tax and accounting).

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations (e.g., processing your order).
  • Consent: For sending marketing materials, if you have given us explicit consent.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our website, prevent fraud, and manage customer relationships.

5. Data Sharing

We may share your personal data with:

  • Service Providers: Third-party companies who assist us with payment processing, order fulfillment, and delivery.
  • Law Enforcement: When required by law or to protect our rights and safety.
  • Third-party Marketing Partners: Only if you have provided consent.

We ensure that all third parties respect the security of your data and treat it in accordance with the GDPR.

6. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If we do in the future, we will ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying legal, accounting, or reporting requirements.

8. Your Rights

Under GDPR, you have the following rights:

  • Right of Access: Request a copy of your personal data.
  • Right of Rectification: Request corrections to your personal data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: Request us to limit the processing of your data.
  • Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to the processing of your data for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on your consent for processing.

You can exercise your rights by contacting us at [Insert Contact Email].

9. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

10. Cookies

Our website uses cookies to enhance your experience. For more details, see our [Insert Link to Cookie Policy].

11. Changes to this Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at:

Email:info@mushroomandmore.nl Address: Wellness World Utrecht B.V. Nachtegaalstraat 27 Utrecht 3581AB